Your Records
Concierge service is active — we’ll take it from here.
Your $149 payment was received. Within 1 business day, your concierge will reach out to confirm your provider list and start requesting records. Watch your phone & email for updates.
Your Records, Your Right
Getting your medical records — the easy way.
Federal law gives you the right to a free copy of your own medical records. Once you’ve started your case with us, here’s how to get them — or how we can help if you can’t.
Where this fits in your journey
You don’t have to figure this out alone. Here’s the full path from the moment you sign up.
Tell us about the procedure on our intake form. Signing up accepts our Terms of Use.
Quick identity check by SMS or email — photo of ID + a selfie. ~30 seconds. Protects your records.
Sign your HIPAA Authorization right on this page — under a minute. Specific to this procedure. That activates your upload link.
After HIPAA is signed, records get gathered — either by you, or by us as your authorized representative.
Independent surgeons review your case. You see opinions side-by-side with their outcomes scores.
Electronic signatures are legally binding under the federal E-SIGN Act (15 U.S.C. §7001) and HIPAA-acceptable for patient authorization. Your signed authorization is stored against your case with timestamp, device, and IP address — the same audit-grade trail as a wet signature.
About Terms of Service. Your use of SurgiQuality is governed by our standard Terms of Service — the same terms that apply to anyone using surgiquality.com. No separate signing is required for the free Self-Serve lane. If you upgrade to Concierge, you’ll accept the Records Service Agreement at Stripe checkout.
Tier 1 · Self-Serve · Free
Pull your records yourself — in three steps
Most patients can do this in under 30 minutes from their phone or computer. By law, electronic copies of your records are free.
- Log into your patient portal at the hospital or clinic where you received care. (We’ve listed the major portals below — find yours.)
- Download the specific records on the checklist — operative reports, recent office notes, imaging reports, and the actual CT or MRI image files (DICOM).
- Upload them to your secure case folder using the private link the concierge will send you after you sign your HIPAA release.
Want to speed things up?
If you can put these two items in our hands first, opinions move much faster:
- Your most recent surgeon visit office note
- Your CT, MRI, or other imaging study — both the actual DICOM files AND the radiology report
The DICOM files are the most important piece. They’re the actual imaging data — what your reviewing surgeons need to evaluate your case accurately. The radiology report alone is not enough.
Don’t have the DICOM CD? Imaging facilities usually give you a CD on request. You have the right to request your imaging records from any facility — sign the HIPAA release they hand you and they’ll provide it.
Find your patient portal
Every provider uses one of these systems. If you’re not sure, check the bottom of an after-visit summary or call the front desk.
MyChart
Most large hospitals and academic medical centers
- Sign in at mychart.com.
- Open Menu → Document Center → Visit Records.
- Select all visits or specific dates and download as PDF.
- For imaging, go to Test Results → Imaging and download both the report and the image files.
HealtheLife (Cerner)
Community hospitals and regional health systems
- Sign in at the HealtheLife link from your hospital’s website.
- Open Health Record → Documents.
- Look for Continuity of Care Documents, operative reports, and imaging reports.
- Request imaging files directly from the imaging department.
FollowMyHealth
Allscripts-based practices and clinics
- Sign in at followmyhealth.com.
- Click My Health in the top menu.
- Pick a record type (Results, Documents, Visit Summaries) and download as PDF.
- Request imaging files from the radiology department separately.
athenahealth Patient Portal
Independent practices and specialty clinics
- Sign in via the link your provider emailed you.
- Open Health Records.
- Click each visit to download visit notes; click Test Results for labs and imaging reports.
- For a full chart copy, click Request Medical Records.
healow
eClinicalWorks practices
- Open the healow app or sign in at healow.com.
- Select your provider, then open Records.
- Download visit summaries, lab results, and imaging reports.
- Use Messages to request a full chart copy if needed.
NextGen Patient Portal
Many orthopedic, cardiology, specialty practices
- Sign in at your practice’s NextGen portal URL.
- Open Personal Health Record → Documents.
- Download operative reports, office notes, and imaging reports.
- Contact medical records for raw imaging files.
MEDITECH Patient Portal
Community hospitals and regional health systems
- Sign in at your hospital’s MEDITECH portal URL.
- Open Health Record.
- Download visit summaries, discharge summaries, and operative reports.
- Imaging discs are usually mailed on request.
Can’t find your portal?
It happens — here’s the fallback
- Call the medical records department at the hospital or clinic.
- Tell them you want a copy of your records under HIPAA. They cannot refuse.
- If they want a signed authorization, use the HIPAA release they provide — or the one already in your DocuSign packet from SurgiQuality.
- Ask for both written reports AND imaging on CD (DICOM files).
Imaging · the DICOM CD path
Getting your imaging on CD
For your CT, MRI, ultrasound or X-ray: the radiology facility where the images were taken can give you a CD with the actual image files (DICOM).
The most important point on this page
The actual DICOM files are what surgeons need. The radiology report alone is not enough — reviewing surgeons must look at the raw image data to give you a real opinion on your case. Get the CD. Then upload it. Everything else flows from there.
The facility where your CT, MRI, X-ray, or ultrasound was actually performed — not your doctor’s office. Often a hospital imaging department or an independent imaging center.
Go in person or call. Be specific: ask for the actual DICOM files on a CD — not just the radiology report PDF. They’ll hand you their HIPAA release form — sign it. By law, they cannot refuse you a copy of your own imaging.
The moment you sign your HIPAA Release above, the system auto-generates a personal upload link for your case and texts/emails it to you. No waiting for concierge to send it — it’s automatic.
Open the link on a laptop or desktop. Insert the CD or copy its contents to a folder. Drag the files into the upload window — secure cloud upload, encrypted in transit. The system handles the rest.
Can’t pick it up yourself?
Ask the radiology facility to mail the CD to your home address. Most facilities will do this on request — just sign their HIPAA release. Expect 5–10 business days by mail.
Once the CD arrives, you have two options: upload it yourself using the link we sent you, or mail the CD to our concierge office and we’ll upload it for you. If you prefer the second option, let your concierge know and we’ll send you a pre-addressed envelope.
Don’t have any imaging? That’s fine — not every case involves imaging. Skip this step and continue with the rest of your records.
What to ask for
Bring as much as you can. The more complete the picture, the more useful the opinions.
- Operative reports from any prior surgery related to your condition
- Recent office notes from your current surgeon or specialists (last 6–12 months)
- Imaging reports for any CT, MRI, X-ray, or ultrasound
- Actual imaging files (DICOM) — usually on a CD
- Pathology results from any biopsies or tissue analysis
- Lab results related to your condition
- Current medication list, including over-the-counter and supplements
- Hospital discharge summaries from any related inpatient stay
Tier 2 · Concierge Records Service
Can’t gather them yourself? We can chase — once you authorize us.
Some patients are too sick, too busy, or too far from their providers to handle records on their own. Once you’ve signed your HIPAA Release naming SurgiQuality as your authorized representative for that procedure, our concierge team takes over the legwork.
- We identify and contact every provider you list
- We submit your HIPAA-authorized requests to each provider
- Provider record fees passed through at cost — never marked up
- We follow up by phone every 5–7 business days
- We arrange DICOM imaging transfer
- We organize everything for your reviewing surgeons
Before you pay — please read
- 1. Non-refundable. The $149 covers our coordination labor only. Provider record copy fees are passed through to you at cost as each provider invoices.
- 2. You must respond within 3 business days when we have a question or need you to sign a provider-specific form.
- 3. You give us your provider list. We can only request records from providers you identify.
- 4. Provider fees vary. Each provider sets their own record-copy fee — we bill it through to you at cost as it arises. No markup, no padding.
- 5. No guarantee of success. Some providers refuse, charge unusual fees, or don’t respond. We use reasonable effort for up to 60 days.
- 6. If you go silent for 14 days, the service closes with no refund. You can restart by purchasing again.
The full Concierge Records Service Agreement opens in a new tab. You’ll be asked to confirm acceptance at the payment page.
Secure checkout by Stripe · The service starts within 1 business day of payment.
Provider-specific authorization forms
Some hospitals and clinics require their own authorization form (in addition to or instead of ours). If a provider hands you their form, just sign theirs — the result is the same. Our HIPAA Release that you signed above remains your master authorization on file with us.
If a provider refuses to accept the SurgiQuality HIPAA Release and you’re not sure what to do, call us at (832) 810-8566 — we can guide you through your rights and next steps. If you’d rather have us take the chase off your plate entirely, the Concierge upgrade is available.
How we protect your records
Bank-level encryption
Everything you upload is encrypted, in transit and at rest.
Need-to-know access
Only the surgeons reviewing your case and our concierge see your records.
Stop anytime
You can withdraw your case and delete your records at any point. Just ask.
Never sold, ever
We don’t sell, share, or use your records for marketing. Period.
Ready to start?
Submit the intake form on the Multiple Opinions page. The concierge will send your DocuSign packet within one business day — and from there we walk it through together.