1. Use of the Services and SurgiQuality Properties

1.1 Generally

Our SurgiQuality offering made available through the Website and/or Application is designed to help connect patients to best outcomes surgeons within their benefit plan or other health insurance plan, using our proprietary artificial intelligence powered technology (“Services”). The Services comprise:

• Access to tools that enable you (as a patient) to request a case evaluation for a healthcare provider-recommended surgery or procedure (“Case”) by surgeons or other healthcare specialists in your health plan network who have contracted with us to be a part of our network (“Providers”);
• Access to a concierge service staffed by nurses, which may include licensed practical nurses (“Nurses”) who are available to receive new Cases from patients, send anonymized Case information to Providers, answer questions regarding a Provider’s Score (as defined below), and facilitate an offline teleconference appointment between you and one (1) or more Providers selected by you (“Nurse Concierge Service”);
• Access to a list of Providers who have been rated or scored from a scale of 1-5 with respect to the following metrics: (1) number of cases, (2) success rate, and (3) complication rate, and such other factors as may be determined by us from time to time, using our proprietary scoring method established based on the Provider’s historical medical records (“Scoring Method”), and the resulting score for each Provider referred to herein as a “Score”;
• Access to data and information about Providers who have unverified data or who have opted-out of receiving a Score but self-reported certain metrics;
• Access to preliminary recommendations with respect to a Case by certain Providers; and
• Access to tools that enable you to make a deductible in connection with a surgery or procedure to be performed by a Provider (“Procedure”) or to make a pre-payment with respect to a Procedure.

1.2 Scoring Method

The primary Scoring Method applied to establish a Score for a Provider requires the use of the SurgiQuality artificial intelligence-powered technology in conjunction with customized electronic medical record applications designed for use with the applicable electronic medical record vendor associated with a Provider’s practice or hospital. The applications query a Provider’s electronic medical records to determine the Provider’s number of cases performed, and success and complication rates. Our natural language processing algorithms are designed to analyze the operative notes and post-operative encounter documents. Success and complication measures are scored against well-established published norms from large retrospective case series. Alternatively, for those Providers who opt-out of the foregoing Scoring Method, Providers can elect to self-report their Score or completely opt out of being associated with a Score. We will include a designation next to each Provider who opts out of the primary Scoring Method as described herein.

1.3 Limitations of Services

(a) The Services, including the Nurses and Provider information available through the Application, are not intended to provide medical advice to users and are provided for informational purposes only. You acknowledge and agree that SurgiPrice does not provide any medical, psychological, or other clinical advice of any kind or make any medical, psychological or other clinical decisions. You further acknowledge and agree that your relationship with any healthcare provider, including any healthcare provider who directs you to use the Services, is solely with such healthcare provider. Further, you acknowledge and agree that SurgiPrice is not operating as an insurance company or health plan, and is not assuming insurance risk, in its role of providing the Services.

(b) You acknowledge and agree that SurgiPrice does not endorse, guarantee, or assume responsibility for the accuracy, efficacy, veracity, completeness, appropriateness, or safety of any information or resources received or provided or made available through the Services, including any Provider Score made available through the Services. SurgiPrice does not recommend or endorse any specific tests, Providers, products, Procedures, opinions, or other information or resources made available through the Services. SurgiPrice does not itself provide services requiring professional licensure or qualifications (e.g., physician or other medical or psychological professional services) and the Services provided by the Services do not contain or constitute, and should not be interpreted as, medical, psychological or other clinical advice or opinion.

(c) Note that the Services may only return information and Scores about Providers within your health plan network. If the Services return information and Scores about Providers outside your health plant network, we will include a designation that such a Provider is outside your health plant network. You are not required to use any Providers whose information we make available to you or any Providers within your health plan network. You have the right to seek care and/or advice from Providers outside your health plan network. Always consult with your health plan to confirm whether the health care services provided by the Providers you select are covered under your health plan and whether there are any related out-of-pocket costs.

(d) Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical, mental, psychological, or other health condition. Never disregard professional medical or clinical advice or delay in seeking it because of something you have read on the Services. The Services are not intended for emergency use. If you think you have a medical emergency, call 911 or seek immediate or other appropriate emergency attention.

1.4 No Physician-Patient Relationship with SurgiPrice

(a) The information generated by us or the Services should not be interpreted as a substitute for a healthcare professional consultation, diagnosis, evaluation, or treatment, and the information made available on or through the Services should not be relied upon when making medical or other clinical decisions or to diagnose or treat a medical or health condition. Nothing contained in the Services, including any communications with Nurses, should be construed as such advice or diagnosis. Your use of the Services does not create a patient or licensed medical professional relationship, physician-patient privilege, or doctor-patient confidentiality between you and SurgiPrice or any other users of the Services. You are urged and advised to seek the advice of a physician, surgeon, or a medical professional with any questions you may have regarding your Case and/or Procedure, or any other information or resources that may be referenced, discussed, or offered under the Services. If any information you receive or obtain from using the Services is inconsistent with the medical advice from your physician, you agree to follow the advice of your physician.

(b) You acknowledge and agree that neither we nor the Services provide telehealth services. All Procedures, physician services and Nurse Concierge Services are provided by independent third-party medical practices, hospitals, facilities, or entities. Such third parties are independent entities, and SurgiPrice does not control or influence the professional judgment of the such entities, the Providers, and/or the Nurses. We provide access to the Nurse Concierge Service and/or information regarding Providers solely as a convenience. The care provided by each Provider is the sole responsibility of such Provider or the entity that employs or contracts with such Provider. The information provided by each Nurse is the sole responsibility of the Nurse or the entity that employs or controls such Nurse. We make no representations or warranties regarding Procedures or any services, care, or information provided by Providers or Nurses and disclaims any liability for such Procedures, services, care, or information.

1.5 SurgiQuality Properties

The Application the Services, and the information and content available in the Application and the Services (as these terms are defined herein) (each, a “SurgiQuality Property” and collectively, the “SurgiQuality Properties”) are protected by copyright and other intellectual property laws throughout the world.

1.6 Application License

Subject to your compliance with the Agreement, we grant you a limited non-exclusive, non-transferable, non-sub-licensable, revocable license to download, install and use a copy of the Application on a single mobile device or computer that you own or control and to run such copy of the Application solely for your own personal purposes. Furthermore, with respect to any Application accessed through or downloaded from the Apple App Store (an “Apple App Store Sourced Application”) or Google Play Store (a “Google Play Sourced Application”) (each, an “App Store Sourced Application”), you will only use the App Store Sourced Application (a) on an Apple-branded product that runs the iOS (Apple’s proprietary operating system) or Google-branded product that runs the Android operating system, and (b) as permitted by the “Usage Rules” set forth in the applicable App Store Terms of Service.

1.7 Open Source Software

Some of the software in our Application may be licensed by third parties under various “open-source” or “public-source” software licenses (such as the GNU General Public License, the GNU Lesser General Public License, the Apache License, the Berkeley Software Distribution License, and the MIT License) (collectively, the “Open Source Software”). Notwithstanding anything to the contrary in this Agreement, the Open Source Software is not licensed under Section 1.6 and instead is separately licensed pursuant to the terms and conditions of their respective open-source software licenses. You agree to comply with the terms and conditions of such open-source software license agreements.

1.8 Updates

You understand that SurgiQuality Properties are evolving. As a result, we may require you to accept updates to SurgiQuality Properties that you have installed on your computer or mobile device. You acknowledge and agree that we may update SurgiQuality Properties with or without notifying you. You may need to update third-party software from time to time in order to use SurgiQuality Properties.

1.9 Certain Restrictions

The rights granted to you in the Agreement are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, reproduce, distribute, host or otherwise commercially exploit SurgiQuality Properties or any portion of SurgiQuality Properties, (b) you shall not modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile or reverse engineer any part of SurgiQuality Properties except to the extent the foregoing restrictions are expressly prohibited by applicable law; (c) you shall not access SurgiQuality Properties in order to build a similar or competitive website, application or service; (d) except as expressly stated herein, no part of SurgiQuality Properties may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means; and (e) you shall not remove or destroy any copyright notices or other proprietary markings contained on or in SurgiQuality Properties. Any future release, update or other addition to SurgiQuality Properties shall be subject to the Agreement. We, our suppliers and our service providers reserve all rights not granted in the Agreement. Any unauthorized use of any SurgiQuality Property terminates the licenses granted by us pursuant to the Agreement.

2. Registration

2.1 Registering Your Account

In order to access certain features of SurgiQuality Properties you may be required to become a Registered User. For purposes of the Agreement, a “Registered User” is a user who has registered an account on the Website or Application (“Account”). To become a Registered User, you must be at least thirteen (13) years of age to register. If you are between the ages of thirteen (13) and eighteen (18), you must use the Services under the supervision of a parent or legal guardian, and your parent or legal guardian agrees to the terms of this Agreement on your behalf and takes full responsibility for your compliance with this Agreement. If you are under eighteen (18) (or under the age of majority where you live), you understand that you cannot later void the Agreement with us as a minor without losing access to your Account, and your parent or legal guardian is responsible for your actions and any obligations you have incurred while enjoying the benefits of access to the features and functions of the Services. In creating an Account, you must provide complete and accurate information about yourself, and maintain and promptly update such information to keep it true, accurate, current and complete. You may not impersonate someone else, use an Account for anyone other than yourself, provide an email address other than your own, or create multiple Accounts.

2.2 Registration Data

You represent that you are (a) of legal age to form a binding contract; and (b) not a person barred from using SurgiQuality Properties under the laws of the United States, your place of residence or any other applicable jurisdiction. You are responsible for all activities that occur under your Account. You may not share your Account or password with anyone, and you agree to notify us immediately of any unauthorized use of your password or any other breach of security. As part of your registration and/or Account set up, you may be prompted or required to upload certain documents or other information related to your Case, information related to your health plan, and/or other information or data to enable us to provide the Services to you (collectively, “Data”). If you provide any Data that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that any Data you provide is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your Account and refuse any and all current or future use of SurgiQuality Properties (or any portion thereof). You agree not to create an Account using a false identity or information, or on behalf of someone other than yourself (unless you are a parent or guardian of a patient). You agree not to create an Account or use SurgiQuality Properties if you have been previously removed by us, or if you have been previously banned from any of SurgiQuality Properties.

2.3 Necessary Equipment and Software

You must provide all equipment and software necessary to connect to SurgiQuality Properties, including but not limited to, a mobile device that is suitable to connect with and use SurgiQuality Properties. You are solely responsible for any fees, including Internet connection or mobile fees (including SMS charges), that you incur when accessing SurgiQuality Properties.

3. Storage

Unless expressly agreed to by us in writing elsewhere, we have no responsibility or liability for the deletion or accuracy of Data; the failure to store, transmit or receive transmission of Data; or the security, privacy, storage, or transmission of other communications originating with or involving use of SurgiQuality Properties. Certain Services may enable you to specify the level at which such Services restrict access to Data. You are solely responsible for applying the appropriate level of access to Data. Requests for medical records associated with your Cases can be obtained from your Provider(s). Please note that there may be charge assessed by your Provider associated with making such medical records available.

4. Ownership

4.1 SurgiQuality Properties

Except with respect to your Data, you agree that SurgiPrice and its suppliers own all rights, title and interest in SurgiQuality Properties and Services, including the Scores and Scoring Model. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying any SurgiQuality Properties.

4.2 Trademarks

“SurgiPrice”, “SurgiQuality”, and other related graphics, logos, trademarks, service marks and trade names used on or in connection with SurgiQuality Properties are the trademarks of SurgiPrice and may not be used without permission in connection with any third-party products or services. Other trademarks, service marks and trade names that may appear on or in SurgiQuality Properties are the property of their respective owners.

4.3 Other Content

Except with respect to Data, you agree that you have no right or title in or to any content or other data that appears on or in SurgiQuality Properties.

4.4 Data

We do not claim ownership of Data. Subject to any applicable account settings that you select, you grant us a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive and fully sublicensable right (including any moral rights) and license to use, license, distribute, reproduce, modify, adapt, publicly perform, and publicly display, Data (in whole or in part) for the purposes of operating the Services and providing SurgiQuality Properties to you and to our other Users, and on a de-identified, aggregated basis, for the purpose of improving the SurgiQuality Properties and our other products and services, including to improve the Scoring Method and our related artificial intelligence algorithms and machine learning models. You represent and warrant that you have all rights and permissions necessary to provide the Data to us for the purposes described herein and the license in the foregoing sentence. You acknowledge and agree that the Data you provide will be used in accordance with our Privacy Policy available at www.surgiquality.com. Further, your personal health information that you share with a Provider will be subject to the Provider’s notice of privacy practices or other privacy policies. Please contact the selected Provider to learn more about how they protect your personal health information. Without limiting the foregoing, you acknowledge and agree that Data related to your Case (excluding any personally identifiable Data) that you provide to a Nurse or otherwise through the Services may be shared with Providers for purposes of providing the Services to you. You agree that you, not us, are responsible for all of the Data that you make available on or in SurgiQuality Properties.

4.5 Feedback

You agree that submission of any ideas, suggestions, documents, and/or proposals to us through its suggestion, feedback, wiki, forum or similar pages (“Feedback”) is at your own risk and that we have no obligations (including without limitation obligations of confidentiality) with respect to such Feedback. You represent and warrant that you have all rights necessary to submit the Feedback. You hereby grant to us a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Feedback, and to sublicense the foregoing rights, in connection with the operation and maintenance of SurgiQuality Properties and/or our business(es).

5. User Conduct

As a condition of use, you agree not to use SurgiQuality Properties for any purpose that is prohibited by the Agreement or by applicable law. You shall not (and shall not permit any third-party) either (a) to take any action that: (i) infringes any patent, trademark, trade secret, copyright, right of publicity, privacy or other right of any person or entity; (ii) is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, offensive, or profane; (iii) constitutes unauthorized or unsolicited advertising, junk or bulk e-mail; (iv) involves commercial activities and/or sales without our prior written consent, such as contests, sweepstakes, barter, advertising, or pyramid schemes; (v) impersonates any person or entity, including any employee or representative of SurgiPrice; (vi) interferes with or attempts to interfere with the proper functioning of SurgiQuality Properties or uses SurgiQuality Properties in any way not expressly permitted by the Agreement; or (vii) to attempt or engage in, any potentially harmful acts that are directed against SurgiQuality Properties, including but not limited to violating or attempting to violate any security features of SurgiQuality Properties, using manual or automated software or other means to access, “scrape,” “crawl” or “spider” any pages contained in SurgiQuality Properties, introducing viruses, worms, or similar harmful code into SurgiQuality Properties, or interfering or attempting to interfere with use of SurgiQuality Properties by any other user, host or network, including by means of overloading, “flooding,” “spamming,” “mail bombing,” or “crashing” SurgiQuality Properties.

6. Investigations

We may, but is not obligated to, monitor or review SurgiQuality Properties at any time. Although we do not generally monitor user activity occurring in connection with SurgiQuality Properties, if we become aware of any possible violations by you of any provision of the Agreement, we reserve the right to investigate such violations, and we may, at its sole discretion, immediately terminate your license to use SurgiQuality Properties, without prior notice to you.

7. Interactions with Other Users

You are solely responsible for your interactions with other users of the Services and any other parties with whom you interact through the Services; provided, however, that we reserve the right, but has no obligation, to intercede in such disputes. You agree that we will not be responsible for any liability incurred as the result of such interactions.

8. Third-Party Services

8.1 Third-Party Websites and Applications

SurgiQuality Properties may contain links to third-party websites (“Third-Party Websites”) and applications (“Third-Party Applications”). When you click on a link to a Third-Party Website or Third-Party Application, we will not warn you that you have left SurgiQuality Properties and are subject to the terms and conditions (including privacy policies) of another website or destination. Such Third-Party Websites and Third-Party Applications are not under the control of SurgiPrice. We are not responsible for any Third-Party Websites or Third-Party Applications. We provide these Third-Party Websites and Third-Party Applications only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Websites or Third-Party Applications, or any product or service provided in connection therewith. You use all links in Third-Party Websites and Third-Party Applications at your own risk. When you leave our Application, the Agreement and our policies no longer govern. You should review applicable terms and policies, including privacy and data gathering practices, of any Third-Party Websites or Third-Party Applications, and make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party.

8.2 App Stores

You acknowledge and agree that the availability of the Application and the Services is dependent on the third party from whom you received the Application license, e.g., the Apple App Store or Google Play Store (each, an “App Store”). You acknowledge that the Agreement is between you and SurgiPrice and not with the App Store. SurgiPrice, not the App Store, is solely responsible for SurgiQuality Properties, including the Application, the content thereof, maintenance, support services, and warranty therefore, and addressing any claims relating thereto (e.g., product liability, legal compliance or intellectual property infringement). In order to use the Application, you must have access to a wireless network, and you agree to pay all fees associated with such access. You also agree to pay all fees (if any) charged by the App Store in connection with SurgiQuality Properties, including the Application. You agree to comply with, and your license to use the Application is conditioned upon your compliance with all terms of agreement imposed by the applicable App Store when using any SurgiQuality Property, including the Application. You acknowledge that the App Store (and its subsidiaries) are third-party beneficiaries of the Agreement and will have the right to enforce it.

8.3 Accessing and Downloading the Application from iTunes

The following applies to any Apple App Store Sourced Application accessed through or downloaded from the Apple App Store:

(a) You acknowledge and agree that (i) the Agreement is concluded between you and SurgiPrice only, and not Apple, and (ii) SurgiPrice, not Apple, is solely responsible for the App Store Sourced Application and content thereof. Your use of the Apple App Store Sourced Application must comply with the Apple App Store Terms of Service.

(b) You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Apple App Store Sourced Application.

(c) In the event of any failure of the Apple App Store Sourced Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App Store Sourced Application to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Apple App Store Sourced Application. As between SurgiPrice and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of SurgiPrice.

(d) You and SurgiPrice acknowledge that, as between SurgiPrice and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application or your possession and use of the Apple App Store Sourced Application, including, but not limited to: (i) product liability claims; (ii) any claim that the Apple App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

(e) You and SurgiPrice acknowledge that, in the event of any third-party claim that the App Store Sourced Application or your possession and use of that Apple App Store Sourced Application infringes that third party’s intellectual property rights, as between SurgiPrice and Apple, SurgiPrice, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by the Agreement.

(f) You and SurgiPrice acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of the Agreement as related to your license of the Apple App Store Sourced Application, and that, upon your acceptance of the terms and conditions of the Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce the Agreement as related to your license of the Apple App Store Sourced Application against you as a third-party beneficiary thereof.

(g) Without limiting any other terms of the Agreement, you must comply with all applicable third-party terms of agreement when using the Apple App Store Sourced Application.

8.4 Accessing and Downloading the Application from Google Play

The following applies to any Google Play Store Sourced Application accessed through or downloaded from the Google Play App Store:

(a) you acknowledge that these terms are between you and SurgiPrice only, and not Alphabet, Google, or any of their affiliates (“Google”);

(b) your use of Google Play Sourced Application must comply with Google’s then-current Google Play Store Terms of Service;

(c) Google is only a provider of the Google Play Store where you obtained the Google Play Sourced Application;

(d) SurgiPrice, and not Google, is solely responsible for the Google Play Sourced Application;

(e) Google has no obligation or liability to you with respect to Google Play Sourced Application; and

(f) you acknowledge and agree that Google is a third-party beneficiary to these terms as it relates to the Google Play Sourced Application.

9. Payments

9.1 Pricing

In order to schedule certain Procedures with a Provider, you may be required to pay a deductible or pre-pay for the Procedure through the Services. The fees or other amounts charged for a Procedure are determined solely by the Provider or applicable health plan. Fees for Procedures may vary depending on a variety of factors such as length, day, time, or location of appointment or complications that arise during the Case. Certain fees may be paid by your employer or health plan.

9.2 Responsibility for Payment

(a) You agree to pay all fees or charges to your Account in accordance with the fees, charges and billing terms in effect at the time a fee or charge is due and payable. You may be charged certain fees prior to a Procedure. You agree to pay to SurgiPrice all such fees or other amounts, whether or not you dispute the amount of the charge or the quality or nature of the services provided. You acknowledge that certain Procedures may not be covered services under your employer or health plan, or any health insurance plan whether government-sponsored or private. We will have no liability in connection with your ability to secure reimbursement for any such Procedure. You acknowledge and agree that we will not file any claims with your health plan or any other third party medical benefits program for any Procedures, and that not all Procedures you receive from Providers will be eligible for reimbursement under such plans.

(b) You may be required to provide SurgiPrice with a valid credit card (Visa, MasterCard, or any other issuer accepted by us) (“Payment Provider”) as a condition to accessing certain features of the Services. Your Payment Provider agreement governs your use of the designated credit card, and you must refer to that agreement and not the Agreement to determine your rights and liabilities. By providing us with your credit card number and associated payment information, you agree that we are authorized to immediately invoice your Account for all fees and charges due and payable hereunder and that no additional notice or consent is required. You agree to immediately notify us of any change in your billing address or the credit card used for payment hereunder. We reserve the right at any time to change its prices and billing methods, either immediately upon posting on SurgiQuality Properties or by e-mail delivery to you.

9.3 No Liability

To the fullest extent permitted by law, we will not have any liability whatsoever for any of the Procedures or other services provided by Providers. Providers bear sole liability for all of the Procedures or other services provided, including those Procedures or services that are paid for, partially or wholly, through the Services.

9.4 Cancellations

If you cancel before your scheduled Procedure, then your Provider may charge you a cancellation fee, in accordance with the Provider’s cancellation policy. Any such cancellation fee may be charged by us to the Payment Method on file.

9.5 Dispute Resolution

Although we retain the right to mediate any dispute between you and a Provider, all disputes between you and such Provider must ultimately be resolved between you and the Provider directly. For avoidance of doubt, we will not refund you for any reason in connection with a Procedure, except as directed by a Provider.

10. Indemnification

You agree to indemnify and hold SurgiPrice, its parents, subsidiaries, affiliates, officers, employees, agents, partners, suppliers, and licensors (each, a “SurgiPrice Party” and collectively, the “SurgiPrice Parties”) harmless from any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of any and all of the following: (a) your use of, or inability to use, any SurgiQuality Property; (b) your violation of the Agreement; (c) your violation of any rights of another party, including any Registered Users; or (d) your violation of any applicable laws, rules or regulations. Employers agree to indemnify and hold the SurgiPrice Parties harmless from any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of Data. SurgiPrice reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with SurgiPrice in asserting any available defenses. This provision does not require you to indemnify any of the SurgiPrice Parties for any unconscionable commercial practice by such party or for such party’s fraud, deception, false promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the Website, Application or any Services provided hereunder. You agree that the provisions in this section will survive any termination of your Account, the Agreement and/or your access to SurgiQuality Properties.

11. Disclaimer of Warranties and Conditions

11.1 As Is

You expressly understand and agree that to the extent permitted by applicable law, your use of SurgiQuality Properties is at your sole risk, and SurgiQuality Properties are provided on an “as is” and “as available” basis, with all faults. SurgiPrice Parties expressly disclaim all warranties, representations, and conditions of any kind, whether express or implied, including, but not limited to, the implied warranties or conditions of merchantability, fitness for a particular purpose and non-infringement arising from use of the Services, including with respect to any information received from or processed by Nurses (which, for the avoidance of doubt, may include licensed practical nurses) as part of the Nurse Concierge Service, any Scores, the Scoring Method, or any Provider information made available to you through the Services.

(a) The SurgiPrice Parties make no warranty, representation or condition that: (1) SurgiQuality Properties will meet your requirements; (2) your use of SurgiQuality Properties will be uninterrupted, timely, secure or error-free; or (3) the Scores or other results that may be obtained from use of SurgiQuality Properties will be accurate or reliable.

(b) Any data downloaded from or otherwise accessed through SurgiQuality Properties is accessed at your own risk, and you shall be solely responsible for any damage to your property, including, but not limited to, your computer system and any device you use to access SurgiQuality Properties, or any other loss that results from accessing such data.

(c) The Services may be subject to delays, cancellations and other disruptions. We make no warranty, representation or condition with respect to Services, including but not limited to, the quality, effectiveness, reputation and other characteristics of Services.

(d) No advice or information, whether oral or written, obtained from us or through SurgiQuality Properties will create any warranty not expressly made herein.

(e) From time to time, we may offer new “beta” features or tools with which its users may experiment. Such features or tools are offered solely for experimental purposes and without any warranty of any kind, and may be modified or discontinued at SurgiPrice’s sole discretion. The provisions of this section apply with full force to such features or tools.

11.2 Not Intended for Emergency Use

Our goal is to provide helpful information through the Services. However, the Services (including Scores) are dependent upon a number of factors that are outside the control of SurgiPrice. Use of the Services should not replace your good judgment and common sense. If you believe you are experiencing a medical or other emergency, call 911.

11.3 Medical Disclaimer

The claims made in connection with the Application or through the Services are not intended to diagnose, treat, cure or prevent any disease or medical condition.

SurgiPrice does not offer medical advice or diagnoses, or engage in the practice of medicine. The contents of the Services, including text, graphics, images, and other data created by the Services or otherwise contained in the Application or through the Services are for informational purposes only, and is not intended to be a substitute for your professional medical advice, diagnosis, treatment, or public health information. Further, SurgiPrice is not operating as an insurance company or health plan, and is not assuming insurance risk, in its role of providing the Services.

11.4 No Liability for Conduct of Third Parties

You acknowledge and agree that SurgiPrice Parties are not liable, and you agree not to seek to hold SurgiPrice Parties liable, for the conduct or omissions of third parties, including the actions of first responders or any other users of the Application, and that the risk of injury from such third parties rests entirely with you.

12. Limitation of Liability

12.1 Disclaimer of Certain Damages

You understand and agree that in no event shall SurgiPrice Parties be liable for any loss of profits, revenue or data, indirect, incidental, special, or consequential damages, or damages or costs due to loss of production or use, business interruption, procurement of substitute goods or services, in each case whether or not SurgiPrice has been advised of the possibility of such damages, arising out of or in connection with the Agreement or any communications, interactions or meetings with other users of SurgiQuality Properties, on any theory of liability, resulting from: (1) the use or inability to use SurgiQuality Properties; (2) the cost of procurement of substitute goods or services resulting from any goods, data, information or services purchased or obtained or messages received for transactions entered into through the SurgiQuality Properties; (3) unauthorized access to or alteration of your transmissions or data; (4) statements or conduct of any third party on SurgiQuality Properties; or (5) any other matter related to SurgiQuality Properties, whether based on warranty, copyright, contract, tort (including negligence), or any other legal theory. The foregoing cap on liability shall not apply to liability of a SurgiPrice Party for (A) death or personal injury caused by a SurgiPrice Party’s negligence; or for (B) any injury caused by a SurgiPrice Party’s fraud or fraudulent misrepresentation.

12.2 Cap on Liability

Under no circumstances will SurgiPrice Parties be liable to you for more than the greater of (a) the total amount paid to SurgiPrice by you during the one-month period prior to the act, omission or occurrence giving rise to such liability and (b) the remedy or penalty imposed by the statute under which such claim arises. The foregoing cap on liability shall not apply to liability of a SurgiPrice Party for (A) death or personal injury caused by a SurgiPrice Party’s negligence; or for (B) any injury caused by a SurgiPrice Party’s fraud or fraudulent misrepresentation.

12.3 Data

SurgiPrice assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any Data, User communications or personalization settings.

12.4 Basis of the Bargain

The limitations of damages set forth above are fundamental elements of the basis of the bargain between SurgiPrice and you.

13. Termination

13.1 Termination

This Agreement shall remain in full force and effect until your Account is terminated as provided herein. You may delete your Account at any time, for any reason by accessing your profile within the Application and selecting the button to delete your Account. We may terminate your Account if (a) you are in breach of the Agreement; (b) if we decide in its sole discretion to stop providing the applicable Services; or (c) for any or no reason, without giving you notice. You understand that any termination of this Agreement and your Account may involve deletion of your Account information from our live databases and all the information stored for such Account. We will not have any liability whatsoever to you for any termination of your Account or related deletion of your information.

13.2 Effect of Termination

Termination of any Service includes removal of access to such Service and barring of further use of the Service. Termination of all Services also includes deletion of your password and all related information, files and Data associated with or inside your Account (or any part thereof). Upon termination of any Service, your right to use such Service will automatically terminate immediately. You understand that any termination of Services may involve deletion of Data associated therewith from our live databases. We will not have any liability whatsoever to you for any suspension or termination, including for deletion of Data. All provisions of the Agreement which by their nature should survive, shall survive termination of Services, including without limitation, ownership provisions, warranty disclaimers, and limitation of liability.

14. International Users

SurgiQuality Properties can be accessed from countries around the world and may contain references to Services and Data that are not available in your country. These references do not imply that SurgiPrice intends to announce such Services or Data in your country. SurgiQuality Properties are controlled and offered by SurgiPrice from its facilities in the United States of America. We make no representations that SurgiQuality Properties are appropriate or available for use in other locations. Those who access or use SurgiQuality Properties from other countries do so at their own volition and are responsible for compliance with local law.

15. Dispute Resolution · Arbitration

Please read the following arbitration agreement in this section (“Arbitration Agreement”) carefully. It requires that you and SurgiPrice arbitrate disputes against one another.

Dispute Resolution: Please be aware that this Section 15 contains provisions governing how disputes that you and SurgiPrice have against each other will be resolved. Among other things, this Section 15 includes an agreement to arbitrate which requires, with limited exceptions, that all disputes between you and SurgiPrice be resolved by binding and final arbitration. This Section 15 also contains a class action and jury trial waiver. Please read this Section 15 carefully.

15.1 Applicability of Arbitration Agreement

Subject to the terms of this Arbitration Agreement, you and SurgiPrice agree that any dispute, claim, or disagreement arising out of or relating in any way to your access to or use of the SurgiPrice Service, any communications you receive, any products sold or distributed through the SurgiPrice Service, or the Agreement, including claims and disputes that arose between us before the effective date of the Agreement (each, a “Dispute”) will be resolved by binding arbitration, rather than in court, except that: (1) you and SurgiPrice may assert claims or seek relief in small claims court if such claims qualify and remain in small claims court; and (2) you or SurgiPrice may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). For purposes of this Arbitration Agreement, “Dispute” will also include disputes that arose or involve facts occurring before the existence of this or any prior versions of the Agreement as well as claims that may arise after the termination of the Agreement.

15.2 Informal Dispute Resolution

There may be instances when a Dispute arises between you and SurgiPrice. If that occurs, SurgiPrice is committed to working with you to reach a reasonable resolution. You and SurgiPrice agree that good faith informal efforts to resolve Disputes can result in a prompt, low-cost and mutually beneficial outcome. You and SurgiPrice therefore agree that before either party commences arbitration against the other (or initiates an action in small claims court if a party so elects), we will personally meet and confer telephonically or via videoconference, in a good faith effort to resolve informally any Dispute covered by this Arbitration Agreement (“Informal Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference, but you also agree to participate in the conference.

(a) The party initiating a Dispute must give notice to the other party in writing of its intent to initiate an Informal Dispute Resolution Conference (“Notice”), which shall occur within 45 days after the other party receives such Notice, unless an extension is mutually agreed upon by the parties in writing. Notice to SurgiQuality that you intend to initiate an Informal Dispute Resolution Conference should be sent by email to [email protected] or by mail to SurgiQuality at SurgiPrice, Inc., 15005 Shady Grove Road, Suite 350, Rockville, MD 20850. The Notice must include: (1) your name, telephone number, mailing address, e-mail address associated with your account (if you have one); (2) the name, telephone number, mailing address and e-mail address of your counsel, if any; and (3) a description of your Dispute.

(b) The Informal Dispute Resolution Conference shall be individualized such that a separate conference must be held each time either party initiates a Dispute, even if the same law firm or group of law firms represents multiple users in similar cases, unless all parties agree; multiple individuals initiating a Dispute cannot participate in the same Informal Dispute Resolution Conference unless all parties agree. In the time between a party receiving the Notice and the Informal Dispute Resolution Conference, nothing in this Arbitration Agreement shall prohibit the parties from engaging in informal communications to resolve the initiating party’s Dispute. Engaging in the Informal Dispute Resolution Conference is a condition precedent and requirement that must be fulfilled before commencing arbitration. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the Informal Dispute Resolution Conference process required by this section.

15.3 Waiver of Jury Trial

You and SurgiPrice hereby waive any constitutional and statutory rights to sue in court and have a trial in front of a judge or a jury. You and SurgiPrice are instead electing that all Disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified in the subsection entitled “Applicability of Arbitration Agreement” above. There is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.

15.4 Waiver of Class and Other Non-Individualized Relief

You and SurgiPrice agree that, except as specified in subsection 15.9 (Batch Arbitration), each of us may bring claims against the other only on an individual basis and not on a class, representative, or collective basis, and the parties hereby waive all rights to have any dispute be brought, heard, administered, resolved, or arbitrated on a class, collective, representative, or mass action basis. Only individual relief is available, and disputes of more than one customer or user cannot be arbitrated or consolidated with those of any other customer or user. Subject to this Arbitration Agreement, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by the party’s individual claim. Nothing in this paragraph is intended to, nor shall it, affect the terms and conditions under the Section 15.9 (Batch Arbitration) entitled “Batch Arbitration.” Notwithstanding anything to the contrary in this Arbitration Agreement, if a court decides by means of a final decision, not subject to any further appeal or recourse, that the limitations of this subsection, “Waiver of Class and Other Non-Individualized Relief,” are invalid or unenforceable as to a particular claim or request for relief (such as a request for public injunctive relief), you and SurgiPrice agree that that particular claim or request for relief (and only that particular claim or request for relief) shall be severed from the arbitration and may be litigated in the state or federal courts located in Prince George’s County, Maryland. All other Disputes shall be arbitrated or litigated in small claims court. This subsection does not prevent you or SurgiPrice from participating in a class-wide settlement of claims.

15.5 Rules and Forum

The Agreement evidences a transaction involving interstate commerce; and notwithstanding any other provision herein with respect to the applicable substantive law, the Federal Arbitration Act, 9 U.S.C. § 1 et seq., will govern the interpretation and enforcement of this Arbitration Agreement and any arbitration proceedings. If the Informal Dispute Resolution Process described above does not resolve satisfactorily within sixty (60) days after receipt of Notice, you and SurgiPrice agree that either party shall have the right to finally resolve the Dispute through binding arbitration. The arbitration will be conducted by JAMS, an established alternative dispute resolution provider. Disputes involving claims, counterclaims, or request for relief under $250,000, not inclusive of attorneys’ fees and interest, shall be subject to JAMS’s most current version of the Streamlined Arbitration Rules and procedures available at http://www.jamsadr.com/rules-streamlined-arbitration/; all other disputes shall be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS’s rules are also available at www.jamsadr.com or by calling JAMS at 800-352-5267. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. Your responsibility to pay any JAMS fees and costs will be solely as set forth in the applicable JAMS rules.

(a) A party who wishes to initiate arbitration must provide the other party with a request for arbitration (the “Request”). The Request must include: (1) the name, telephone number, mailing address, e-mail address of the party seeking arbitration and the account username (if applicable) as well as the email address associated with any applicable account; (2) a statement of the legal claims being asserted and the factual bases of those claims; (3) a description of the remedy sought and an accurate, good-faith calculation of the amount in controversy in United States Dollars; (4) a statement certifying completion of the Informal Dispute Resolution process as described above; and (5) evidence that the requesting party has paid any necessary filing fees in connection with such arbitration.

(b) If the party requesting arbitration is represented by counsel, the Request shall also include counsel’s name, telephone number, mailing address, and email address. Such counsel must also sign the Request. By signing the Request, counsel certifies to the best of counsel’s knowledge, information, and belief, formed after an inquiry reasonable under the circumstances, that: (1) the Request is not being presented for any improper purpose, such as to harass, cause unnecessary delay, or needlessly increase the cost of dispute resolution; (2) the claims, defenses and other legal contentions are warranted by existing law or by a nonfrivolous argument for extending, modifying, or reversing existing law or for establishing new law; and (3) the factual and damages contentions have evidentiary support or, if specifically so identified, will likely have evidentiary support after a reasonable opportunity for further investigation or discovery.

(c) Unless you and otherwise agree, or the Batch Arbitration process discussed in Section 15.9 (Batch Arbitration) is triggered, the arbitration will be conducted in the county where you reside. Subject to the applicable JAMS rules, the arbitrator may direct a limited and reasonable exchange of information between the parties, consistent with the expedited nature of the arbitration.

(d) You and SurgiPrice agree that all materials and documents exchanged during the arbitration proceedings shall be kept confidential and shall not be shared with anyone except the parties’ attorneys, accountants, or business advisors, and then subject to the condition that they agree to keep all materials and documents exchanged during the arbitration proceedings confidential.

15.6 Arbitrator

The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of Maryland and will be selected by the parties from the JAMS roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within thirty-five (35) days of delivery of the Request, then JAMS will appoint the arbitrator in accordance with the applicable JAMS rules, provided that if the Batch Arbitration process under Section 15.9 (Batch Arbitration) is triggered, JAMS will appoint the arbitrator for each batch.

15.7 Authority of Arbitrator

The arbitrator shall have exclusive authority to resolve any Dispute, including, without limitation, disputes arising out of or related to the interpretation or application of the Arbitration Agreement, including the enforceability, revocability, scope, or validity of the Arbitration Agreement or any portion of the Arbitration Agreement, except for the following: (1) all Disputes arising out of or relating to the subsection entitled “Waiver of Class and Other Non-Individualized Relief,” including any claim that all or part of the subsection entitled “Waiver of Class and Other Non-Individualized Relief” is unenforceable, illegal, void or voidable, or that such subsection entitled “Waiver of Class and Other Non-Individualized Relief” has been breached, shall be decided by a court of competent jurisdiction and not by an arbitrator; (2) except as expressly contemplated in the subsection entitled “Batch Arbitration,” all Disputes about the payment of arbitration fees shall be decided only by a court of competent jurisdiction and not by an arbitrator; (3) all Disputes about whether either party has satisfied any condition precedent to arbitration shall be decided only by a court of competent jurisdiction and not by an arbitrator; and (4) all Disputes about which version of the Arbitration Agreement applies shall be decided only by a court of competent jurisdiction and not by an arbitrator. The arbitration proceeding will not be consolidated with any other matters or joined with any other cases or parties, except as expressly provided in the subsection entitled “Batch Arbitration.” The arbitrator shall have the authority to grant motions dispositive of all or part of any Dispute. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The award of the arbitrator is final and binding upon you and us. Judgment on the arbitration award may be entered in any court having jurisdiction.

15.8 Attorneys’ Fees and Costs

The parties shall bear their own attorneys’ fees and costs in arbitration unless the arbitrator finds that either the substance of the Dispute or the relief sought in the Request was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). If you or SurgiPrice need to invoke the authority of a court of competent jurisdiction to compel arbitration, then the party that obtains an order compelling arbitration in such action shall have the right to collect from the other party its reasonable costs, necessary disbursements, and reasonable attorneys’ fees incurred in securing an order compelling arbitration. The prevailing party in any court action relating to whether either party has satisfied any condition precedent to arbitration, including the Informal Dispute Resolution Process, is entitled to recover their reasonable costs, necessary disbursements, and reasonable attorneys’ fees and costs.

15.9 Batch Arbitration

To increase the efficiency of administration and resolution of arbitrations, you and SurgiPrice agree that in the event that there are one hundred (100) or more individual Requests of a substantially similar nature filed against SurgiPrice by or with the assistance of the same law firm, group of law firms, or organizations, within a thirty (30) day period (or as soon as possible thereafter), JAMS shall (1) administer the arbitration demands in batches of 100 Requests per batch (plus, to the extent there are less than 100 Requests left over after the batching described above, a final batch consisting of the remaining Requests); (2) appoint one arbitrator for each batch; and (3) provide for the resolution of each batch as a single consolidated arbitration with one set of filing and administrative fees due per side per batch, one procedural calendar, one hearing (if any) in a place to be determined by the arbitrator, and one final award (“Batch Arbitration”).

(a) All parties agree that Requests are of a “substantially similar nature” if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issues and seek the same or similar relief. To the extent the parties disagree on the application of the Batch Arbitration process, the disagreeing party shall advise JAMS, and JAMS shall appoint a sole standing arbitrator to determine the applicability of the Batch Arbitration process (“Administrative Arbitrator”). In an effort to expedite resolution of any such dispute by the Administrative Arbitrator, the parties agree the Administrative Arbitrator may set forth such procedures as are necessary to resolve any disputes promptly. The Administrative Arbitrator’s fees shall be paid by SurgiPrice.

(b) You and SurgiPrice agree to cooperate in good faith with JAMS to implement the Batch Arbitration process including the payment of single filing and administrative fees for batches of Requests, as well as any steps to minimize the time and costs of arbitration, which may include: (1) the appointment of a discovery special master to assist the arbitrator in the resolution of discovery disputes; and (2) the adoption of an expedited calendar of the arbitration proceedings. This Batch Arbitration provision shall in no way be interpreted as authorizing a class, collective and/or mass arbitration or action of any kind, or arbitration involving joint or consolidated claims under any circumstances, except as expressly set forth in this provision.

15.10 30-Day Right to Opt Out

You have the right to opt out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt out to: [email protected] or SurgiPrice at SurgiPrice, Inc., 15005 Shady Grove Road, Suite 350, Rockville, MD 20850, within thirty (30) days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, the email address you used to set up your SurgiPrice account (if you have one), and an unequivocal statement that you want to opt out of this Arbitration Agreement. If you opt out of this Arbitration Agreement, all other parts of this Agreement will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.

15.11 Invalidity, Expiration

Except as provided in the subsection entitled “Waiver of Class or Other Non-Individualized Relief”, if any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Arbitration Agreement shall continue in full force and effect. You further agree that any Dispute that you have with SurgiPrice as detailed in this Arbitration Agreement must be initiated via arbitration within the applicable statute of limitation for that claim or controversy, or it will be forever time barred. Likewise, you agree that all applicable statutes of limitation will apply to such arbitration in the same manner as those statutes of limitation would apply in the applicable court of competent jurisdiction.

15.12 Modification

Notwithstanding any provision in the Agreement to the contrary, we agree that if SurgiPrice makes any future material change to this Arbitration Agreement, it will notify you. Unless you reject the change within thirty (30) days of such change becoming effective by writing to SurgiPrice at: [email protected] or SurgiPrice at SurgiPrice, Inc., 15005 Shady Grove Road, Suite 350, Rockville, MD 20850, your continued use of the SurgiPrice Service, including the acceptance of products and services offered on or through the SurgiPrice Service, following the posting of changes to this Arbitration Agreement constitutes your acceptance of any such changes. Changes to this Arbitration Agreement do not provide you with a new opportunity to opt out of the Arbitration Agreement if you have previously agreed to a version of the Agreement and did not validly opt out of arbitration. If you reject any change or update to this Arbitration Agreement, and you were bound by an existing agreement to arbitrate Disputes arising out of or relating in any way to your access to or use of the SurgiPrice Service, any communications you receive, any products sold or distributed through the SurgiPrice Service or the Agreement, the provisions of this Arbitration Agreement as of the date you first accepted the Agreement (or accepted any subsequent changes to the Agreement) remain in full force and effect. SurgiPrice will continue to honor any valid opt outs of the Arbitration Agreement that you made to a prior version of the Agreement.

16. Alerts and Notifications

By entering into this Agreement or using the Services, you agree to receive communications from us, including via e-mail, text message, and push notifications, as further described in our Privacy Policy. You agree that texts may be generated by automatic telephone dialing systems. Standard text messaging charges applied by your cell phone carrier will apply to text messages that we send. If you wish to opt out of promotional emails, you can unsubscribe from our promotional email list by following the unsubscribe options in the promotional email itself. If you wish to opt out of texts, you may text “END” from the mobile device receiving the messages. However, you acknowledge that opting out of receiving all texts may impact your use of the Services or related Services.

17. General Provisions

17.1 Electronic Communications

The communications between you and SurgiPrice may take place via electronic means, whether you visit SurgiQuality Properties or send SurgiPrice e-mails, or whether SurgiPrice posts notices on SurgiQuality Properties or communicates with you via e-mail. For contractual purposes, you (a) consent to receive communications from SurgiPrice in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that SurgiPrice provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights, including but not limited to the Electronic Signatures in Global and National Commerce Act at 15 U.S.C. §7001 et seq. (“E-Sign”).

17.2 Release

You hereby release the SurgiPrice Parties from any and all liability, claims, demands, actions, and causes of action, whatsoever, arising out of or related to any loss, property damage, physical injury, contagious disease or death that may be sustained by you which may be sustained by you while using or in connection with the use of the Services. This release will be binding upon your relatives, spouse, heirs, next of kin, executors, administrators, and any other interest parties.

You waive and relinquish any and all rights and benefits otherwise conferred by any statutory or non-statutory law of any jurisdiction that would purport to limit the scope of a release or waiver, including any all rights and benefits which you may or may have under California Civil Code Section 1542 or any similar provision of the statutory or non-statutory law of any other jurisdiction (including without limitation Missouri, Delaware and Pennsylvania) to the full extent that you may lawfully waive all such rights and benefits. You acknowledge that the releases in this Agreement are intended to be as broad and inclusive as permitted by law, and as a complete and continuous release and waiver of liability for any and all use of the Services.

17.3 Assignment

This Agreement, and your rights and obligations hereunder, may not be assigned, subcontracted, delegated or otherwise transferred by you without our prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void.

17.4 Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

17.5 Questions, Complaints, Claims

If you have any questions, complaints or claims with respect to SurgiQuality Properties, please contact us at [email protected]. We will do our best to address your concerns. If you feel that your concerns have been addressed incompletely, we invite you to let us know for further investigation.

17.6 Exclusive Venue

To the extent the parties are permitted under the Agreement to initiate litigation in a court, both you and SurgiPrice agree that all claims and disputes arising out of or relating to the Agreement will be litigated exclusively in the state or federal courts located in Prince George’s County, Maryland.

17.7 Governing Law

This Agreement and any action related thereto will be governed and interpreted by and under the laws of the State of Maryland, consistent with the Federal Arbitration Act, without giving effect to any principles that provide for the application of the law of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply to the Agreement.

17.8 Notice

Where we require that you provide an e-mail address, you are responsible for providing us with your most current e-mail address. In the event that the last e-mail address you provided to us is not valid, or for any reason is not capable of delivering to you any notices required/ permitted by the Agreement, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice. Except as otherwise expressly set forth herein, you may give notice to us at the following email address: [email protected] or SurgiQuality at SurgiPrice, Inc., 15005 Shady Grove Road, Suite 350, Rockville, MD 20850. Such notice shall be deemed given when received by us by letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail at the above address.

17.9 Waiver

Any waiver or failure to enforce any provision of the Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.

17.10 Severability

If any portion of the Agreement is held invalid or unenforceable, that portion shall be construed in a manner to reflect, as nearly as possible, the original intention of the parties, and the remaining portions shall remain in full force and effect.

17.11 Export Control

You may not use, export, import, or transfer SurgiQuality Properties except as authorized by U.S. law, the laws of the jurisdiction in which you obtained SurgiQuality Properties, and any other applicable laws. In particular, but without limitation, SurgiQuality Properties may not be exported or re-exported (a) into any United States embargoed countries, or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Person’s List or Entity List. By using SurgiQuality Properties, you represent and warrant that (y) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country and (z) you are not listed on any U.S. Government list of prohibited or restricted parties. You also will not use SurgiQuality Properties for any purpose prohibited by U.S. law, including the development, design, manufacture or production of missiles, nuclear, chemical or biological weapons. You acknowledge and agree that products, services or technology provided by us are subject to the export control laws and regulations of the United States. You shall comply with these laws and regulations and shall not, without prior U.S. government authorization, export, re-export, or transfer our products, services or technology, either directly or indirectly, to any country in violation of such laws and regulations.

17.12 Consumer Complaints

In accordance with California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.

17.13 Entire Terms

This Agreement is the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter.